Enterprise Customer experience Manager at Canonical Nigeria - Remote in Lagos (Remote)

Job Description

Customer experience is a fairly new and strategic department at Canonical, with the goal to reduce risk and churn, coordinate the adoption of new goods or solutions and assist growth within current accounts.
Customer experience Managers (CSM) are in charge of conceptualizing trust with their allocated clients and offering them with the best possible expertise navigating Canonical's vast presenting.
By transparently comprehension their client’s targets, the CSM can align requirements, suggest a large range of additional solutions or product capacity to grow commitment, ease any pain points, and assist draw and supply on an suitable partnership roadmap.
We are growing our Customer experience team to proceed to proposal thoughtful, smart, precise engagements across our product project sample, from Ubuntu to launch-acquire structure and applications.
To offer the suitable level of concentration for every client, in their native language and with outstanding English for any internal engagement, CSMs are expert in one of the items listed segments:
Mass - SMEs or large businesses launching their journey with Canonical
Concentration - Large companies with established ARR
Step Growth - a selection of high-possibility clients
All CSMs support to operational aid at the organization level for all remaining, not-yet-allocated clients (Technology segment), which includes our Store clients, through marketing management and client requests. This position will be based remotely in the EMEA region.

We evaluate geographical site, expertise, and effectiveness in shaping remuneration global. We revisit remuneration yearly (and more often for graduates and colleagues) to guarantee we acknowledge outstanding effectiveness.
Alongside base pay, we provide a effectiveness-driven yearly incentive. We deliver all team members with additional perks, which reflect our values and principles. We balance our programs to meet local needs and ensure fairness internationally.
Distributed work environment with twice-annually team sprints in person - we’ve been operating remotely since 2004!
Personal professional growth financial plan of USD 2,000 per year
Yearly remuneration evaluate
Acknowledgment benefits
Yearly holiday depart
Maternity and fatherhood leave
Employee Support Program
Avenue to commute to new sites to meet teammates from your team and others
Priority Pass for commute and commute upgrades for long haul organisation events