Customer service rep at GUO Transport and Logistics Company Limited in Okpara Avenue, Enugu
Organization:
- GUO Transport and Logistics Company Limited
Job Location:
- Okpara Avenue, Enugu
Employment Type:
- Full time
Date Posted:
Job Description
Role summary / Duties
- Welcome and help walk-in clients in a friendly and specialist manner.
- Offer details about our logistics solutions, pricing, and dispatch options.
- Response client questions about parcel registration, collection, and general logistics methods.
- Productively register parcels into the system making sure precision in client description, parcel requirements, and dispatch directions.
- Confirm client recognition and collect necessary information for the registration process.
- coordinate the smooth and secure collection of parcels by checking clients' description and offering the accurate parcels.
- Guarantee alignment to parcel release procedures and record any deviations.
- Handle and settle client matters concerns or service issues promptly and competently.
- Work alongside the other unit to settle concerns and offer input to enhance service standard.
- Manage cash financial record precisely, securely issuing receipts, and preserving an structured cash register.
- Follow organisation rules and standardized processes connected with financial financial record.
- Work alongside Central Processing Station (CPS) and Outcomes teams to guarantee prompt and precise parcel supplies.
- Help in coordinating station logistics, which includes arranging parcels for dispatch and tripping.
- Stay informed about status reports in logistics methods and distribute applicable information with the team.
- Offer exceptional service to our walk-in clients, The duties revolve around productively registering and collecting parcels, dealing with client questions, and making sure a smooth customer experience at our station.
Qualifications
- Interested applicants should have an Higher national diploma certification / Bachelor's degree Academic qualification with 1 - 3 years of work expertise
- Clear articulation competencies.
- Discipline.
- Attention to description.
- Empathy.
- Computer competencies.
- Good emailing protocol.
- Capability to operate with a team.
- Client onboarding and capability to adjust/address different types of characters.
- Capability to juggle duties, prioritize, and organize schedule productively.
- Must be resident at Okpara Avenue or its environs.
Steps To Apply
Suitable applicants should send their Resume to: hrcvpool1018@gmail.com using the Position name as the subject of the mail.