Customer relationship officer at First City Monument Bank (FCMB) Limited - 2 Openings in Awka and Onitsha - Anambra

Role description

The Customer relationship officer is in charge of conceptualizing and coordinating client connections, pushing business expansion, and making sure top-notch support dispatch. The position includes recognizing new commercial opportunities, cross-closing sales banking goods, coordinating customer portfolios, and making sure compliance to risk and regulations and standards in line with the bank’s rules and the compliance structure of the Central Bank of Nigeria (CBN).

Primary duties

• Acquire, obtain, and grow new client connections (In-store, SME, Business-related, or Corporate relying on position level).
• Lead sales of the bank’s goods and solutions (loans, deposits, cards, digital banking, financial funding goods, etc.).
• Accomplish allocated deposit, loan, and income targets.
• Formulate plans to penetrate new markets and deepen current client connections.

Connection Management

• Preserve and strengthen long-term client connections through consistent relation.
• Serve as primary point of contact for allocated clients, offering investment guidance and initiatives.
• Track customer accounts to expect needs and settle concerns proactively.
• Ensure prompt managing of client requests, service issues, and questions.

Client support & Retention:

• Offer top-notch support dispatch to guarantee high client fulfillment and commitment.
• Execute client loyalty plans to reduce attrition.
• Advance the use of the bank’s digital channels and self-service channels.

Credentials & Competencies

• Bsc in Business Management, Economics, Finance, Banking, Promotion, or relevant field.
• Specialist qualifications (e.g., ICAN, ACCA, CIBN) are a plus.
• 2–5 years’ expertise in sales, promotion, or connection management (for Officer level).
• Solid understanding of banking goods, credit evaluation, and compliance obligations.
• Outstanding sales, bargain, and public speaking.
• Robust logical and solution-oriented capability.
• High client support onboarding with good people skills.
• Competence in MS Workspace and understanding with banking applications/CRM resources.