Manager, Customer experience Processes at Reliance Health in Remote

Overview

• As the Manager of Customer experience Processes, you will build and run the operational structures, methods, and status updates that power our assist teams.
• Your contributions will make sure that client concerns are tracked, triaged, escalated, and settled productively through all platforms.
• This is a practical, implementation-heavy position attentive on visual precision, speed, and scale.
• You will collaborate with team directs, analysts, and cross-operational teams to streamline processes, oversee tools utility, enhance SLAs, and lead ongoing development using data.

Qualifications

• At least 7 years of expertise in CX processes, service dispatch, or workflow optimization
• Verified ability to oversee operational structures and tools utility (e.g., Zoho CRM Zendesk, Freshdesk)
• Robust critical thinking and comfort operating with data, indicators, and analytics platforms
• Outstanding project coordination and implementation discipline
• Expertise pushing workflow optimization in dynamic, high-volume environments
• Skilled speaker and operational structures thinker
• Client-focused mentality with a prejudice for action.

Note

This is more than a position—it's a chance to grow, thrive, and make a real difference. At Reliance Health, your journey matters.