Manager, Customer experience at Reliance Health in Remote
Organization:
- Reliance Health
Job Location:
- Remote
Employment Type:
- Full time
Date Posted:
Job Description
Position Overview
- We are seeking to employ a Manager, Customer experience to head our frontline help desk and ensure regular, premium quality service dispatch across all client channels.
- You will supervise daily processes of the call centre, enhance output, oversee quality, and enhance internal workflows to supply an outstanding assist expertise.
- This position includes close partnership with cross-operational teams to align service processes with organisation targets and ensure the team repeatedly meets its SLAs.
Qualifications
- 7+ years of expertise in client assistance or processes, with a minimum of 3 years in a executive position
- Established history of top top-performing client assistance or call centre teams
- Deep knowledge of assist functions, which includes SLAs, CSAT, FCR, and reach out management across various channels
- Expertise with assist resources and operational structures which includes Zoho or similar channels
- Clear articulation, executive guidance, and analytical abilities
- Capability to operate cross-operationally and lead process enhancements
- Analytics-based mentality with expertise using indicators and status updates to guide decisions
- Cozy operating in a dynamic and fast-paced environment.
Application Due Date
- Thursday 21st Aug, 2025
Steps To Apply
Suitable applicants should: Click here to submit application online