CX Analysis Team supervisor at Moniepoint Incorporated in Nigeria (Remote)

About the Position

The CX Analysis Team supervisor will head a devoted analysis team attentive on intensely comprehension the unique experiences, motivations, and business hurdles of Moniepoint clients (especially POS agents and business owners). This position is critical for optimizing our personal and business banking goods (which includes our agent network), optimizing their expertise, and recognizing avenues to expand and enhance financial solutions across networks.

Response Consolidation:

• Execute and oversee ongoing input mechanisms for both insight-driven findings.
• Collaborate with applicable teams to guarantee NPS and CSAT response is translated into implementable enhancements for the customer experience.
• Close the response loop with clients, especially those who finalize response surveys (CSAT, NPS), sharing information actions taken based on their input.

Qualifications

• Bsc in Community-related Sciences, Business, Promotion, Logistics, or a relevant field.
• 5+ years of expertise in client analysis, market analysis, business analysis, site analysis, or a associated findings position, with a minimum of 2 years in a executive guidance or executive capacity.
• Demonstrated expertise in carrying out analysis within distributed networks, B2B2C models, or with site agents will make a applicant stand out.
• Deep knowledge of agency banking processes, mobile money, and the financial addition landscape.
• Clear articulation competencies, with the capability to link with and comprehend multifaceted client profiles and communicate effectively their needs to internal teams.
• Exhibited capability to oversee sophisticated analysis projects in a agile business environment.

What we can proposal you

Culture -We put our people first and prioritize the well-being of every collaborator. We’ve built a organisation where all opinions carry weight and where all voices are heard. We value and respect each other and always observe out for one another. Above all, we are human. Learning - We possess a professional growth-attentive environment with an emphasis on information exchange, development, and consistent internal technical talks. Remuneration - You’ll accept an attractive remuneration, pension, health coverage, yearly incentive, plus other perks.