Floor Manager at Ascentech Services Limited in Victoria Island, Lagos

Job Description

Head and oversee front-of-house team (organizers/hostesses, servers, bussers, baristas, bartenders as relevant) to supply stellar visitor experiences.
Oversee visitor flow: booking arrangements, seating plans, waitlist management, and table turnover to enhance service speed and visitor fulfillment.
Track service guidelines and quality assurance; ensure uniformity in greeting, menu expertise, upsell avenues, and dispatch of orders.
Educate, train, and assess employees; carry out pre-change briefings, allocate stations, and oversee coverage during peak times.
Handle visitor matters promptly and competently; report to higher support tier concerns for executive review as needed.
Ensure adherence to safety, hygiene, and cleanliness guidelines in accordance with health rules and organisation rules.
Work alongside kitchen, bar, and management to organize service flow, specials, and modifications to menus or events.
Track stock and stock needs for service zones; place orders in synchronization possessing applicable departments.
Preserve precise cash managing, guest accommodation charges, and POS processes; supervise launch tabs, split checks, reimbursements, and end-of-change cash-out.
Organize and evaluate routine documentation (sales, visitor response, occupancy, and work) and convey applicable findings to the executive team.
Ensure availability and diversity in service, respecting multifaceted visitor needs and dietary restrictions.

Applicants should have applicable credentials.
2+ years of hospitality expertise in a management or managerial position (e.g., floor manager, dining guest accommodation chief commander, service manager).
Established history of supplying premium quality visitor service and coordinating high-volume service periods.
Effective guidance, mentoring, and verbal abilities; capability to motivate a multifaceted team.
Outstanding corporate abilities, handling multiple responsibilities, and analytical abilities.
Competence with POS operational structures, cash managing, and basic computer competencies (email, planning resources).
Expertise in safety, sanitation, and health rules; capability to carry out safety briefings and preserve clean and safe work zones.
Adaptive schedule to operate evenings, weekends, and holidays as necessary.
Positive mindset, composure under pressure, and a visitor-first mentality.

Suitable applicants should send their Resume to: cv@ascentech.com.ng using the Position name as the subject of the email.