After-Sales Business operations manager at Zhuli Recruiters in Nigeria

Position Overview

We are recruiting an skilled After-Sales Business operations manager to head service processes across Nigeria. The position covers warranty management, spare parts synchronization, IT assistance, and team lead, making sure clients accept productive and dependable service.

Primary duties

• Oversee after-sales processes, warranty requests, and service requests.
• Supervise spare parts stock and vendor synchronization.
• Head and train service senior leaders and technicians.
• Build robust customer connections and manage escalations.
• Lead process enhancements, status updates, and process effectiveness.

Qualifications

• Bsc in Engineering or relevant field.
• 8+ years’ expertise in after-sales/service management in hardware, electronics, or sustainable energy.
• Effective guidance, issue resolution, and stakeholder engagement competencies.
• Established history of pushing operations excellency in a dynamic environment.