Contact center agents at ICS Outsourcing in Ikeja, Lagos
Organization:
- ICS Outsourcing
Job Location:
- Ikeja, Lagos
Employment Type:
- Full time
Date Posted:
Job Description
Duties
- Proactively recognize and engage possibility clients through a diverse approach, which includes but not limited to in-person conversations, phone calls, targeted relationship building events, strategic online channels, etc.
- Formulate and execute efficient engagement approaches to build a strong pipeline of directs.
- Supply captivating and complete exhibitions of the digital banking app, USSD, and other channels across the omnichannel highlighting its unique capabilities, perks, and value to clients.
- Fashion designer demonstrations to handle the specific needs and interests of possibility users to increase participation and interest.
- Promote and sustain solid connections with potential opportunities throughout the client journey.
- Offer exceptional service by dealing with questions, presenting tailored initiatives, and leading users through the orientation process.
- Preserve continuous help to guarantee high levels of fulfillment and retention.
- Lead sales effectiveness by changing directs into active transacting users.
- Utilize improved sales methods and resources to meet or exceed targets, making sure successful orientation and long-term customer conversion.
- Collect and evaluate response from clients to gain findings into their experiences and needs.
- Relay implementable response to the product and development team to improve the app’s capabilities and functionalities.
- Track and record sales initiatives carefully, preserving thorough records of client engagements and sales results.
- Organize and show complete documentation on sales effectiveness, industry trends, and other applicable indicators to guide strategic strategic judgment.
Qualifications
- A Bsc or equivalent is essential; additional credentials in sales or promotion are a plus.
- At least 2 years of previous expertise in sales, ideally in financial solutions will be an added advantage but not necessary.
- Capability to operate independently and within a team
- Clear expression, bargain, and people skills with the capability to participate and shape possibility clients.
- Cozy using online platforms and technical solutions, eager to develop about the app’s capabilities and perks.
- Self-driven with a outcomes-driven mindset and a enthusiasm for delivering sales targets.
- Must show good planning abilities and have a high level of adaptability.
Application Due Date
- Thursday 21st Aug, 2025
Steps To Apply
Suitable applicants should send their Resume to: nngwu@icsoutsourcing.com using the Position name as the subject of the email.