Support center Officer at Eko Maintenance Limited in Victoria Island, Lagos

Job Description

Utilize expert level in Ms office tools to streamline managerial assignment and improve process effectiveness
Organize and prioritize initiatives inside the helpdesk and process department
Serve as a key assist asset for the manager, coordinating information exchange through emails, letters, documentation and other correspondence
Execute managerial obligations inside the processes department, which includes recordkeeping, records entry and document management.
Track and oversee the client engagement and response system inside the processes department to collect findings, track advancement and execute advancement.
Guarantee promptness distribution of information to customers and service providers keeping them informed about status reports, plans and service-associated matters
Work alongside internal team to optimise methods, execute industry standards and accomplish unit-specific targets.
Preserve precise records, documentation and recordkeeping connected with helpdesk initiatives, user engagement and service request.

Bachelors’ Academic qualification in Information Tech, Computer Science, Business Management or a relevant field
At least 3 years of expertise in Support center synchronization, IT assistance or managerial positions
Competence in Office productivity software Match (Excel, Word, PowerPoint, Outlook) and helpdesk ticketing system
Robust people skills with the capability to convey productively with multifaceted participants
Outstanding company abilities wit attention to description and a initiative-driven approach to issue resolution.

Suitable applicants should send their Resume to: recruitment@ekomaintenance.com using the Position name as the subject of the mail.