Site Service Manager at Resource Intermediaries Limited (RIL) in Port Harcourt, Rivers

Position Overview

The Site Service Manager is in charge of top a team of site service technicians, making sure that all service calls are finished on time, to specification, and in adherence with organisation guidelines. The manager will supervise diagnosing issues, repairs, system setups, and servicing & maintenance of goods or operational structures at client sites. The position requires outstanding management abilities, client support abilities, and specialized skill in the applicable field.

Responsibilites

• Team Management: Oversee and train a team of site service technicians. Offer direction, development, and assist to guarantee premium quality effectiveness.
• Service Processes: Supervise routine service processes, making sure that work plans are productively handled, and client qualifications are fulfilled. Organize technician tasks and track their effectiveness in the site.
• Client Engagement: Act as the primary point of reach out for clients during service visits. Ensure client fulfillment by dealing with questions, fixing problems, and making sure that solutions are fulfilled in a prompt and specialist manner.
• Quality assurance: Make sure that all site solutions are carried out according to established quality benchmarks and safety standard procedures. Execute on-site inspections and audits to guarantee adherence
• Diagnosing issues and Issue resolution: Help site technicians in diagnosing and addressing sophisticated concerns that may arise during service calls.
• Stock and Tools Management: Track and oversee the stock of parts and resources needed for service visits. Ensure technicians are properly equipped for service duty.
• Status updates: Preserve precise records of site service initiatives, which includes service documentation, stock usage, and client response. Offer consistent documentation for executive review on group results, client fulfillment, and process effectiveness.
• Regulatory adherence: Make sure that all team members follow safety procedures and rules when executing on-site activities. Carry out safety development sessions as needed.
• Development & Development: Recognize development needs inside the team and coordinate avenues for career advancement to guarantee technicians remain current with industry guidelines and tech.
• Key indicators: Track key effectiveness indicators (KPIs) which includes service response times, first-time fix rates, and client response to evaluate the team's performance and effectiveness.