Site Business operations manager at Viabonam Corporate Services in Yaba, Lagos

Public involvement:

• Build solid connections with local group key stakeholders, religious key stakeholders, landlords’ associations, and local government participants.
• Stand for Alajo in group forums and sessions to lead trust and acceptance.
• Secure informal authorizations, group strategic collaborations, and local assist.

Process risk Management:

Recognize and settle business risks connected with cash managing, agent trust, or fraud. Guarantee adherence with site procedures and escalation standardized processes for incidents.

Key KPIs

• Number of new networks mapped and researched per quarterly.
• Percentage of successful market activations introduced.
• Group participant fulfillment and assist index.
• Percentage of validated clients and agents with accurate recordkeeping.
• Agent site oversight adherence rate.
• Site team status updates timeliness and quality.
• Site grievance solution time.
• Client response loop closure rate.
• Reduction in agent or client orientation errors.

Credentials

2–5years’ expertise in grassroots processes, agent networks, microfinance, FMCG site work, or public involvement positions. Robust expertise top site teams in low-earnings or underbanked environments.