Full operational cycle Client service manager at Catilas Resources Limited in Marina, Lagos

Position Overview

The Client service manager is primarily in charge of coordinating customers and rendering professional guidance to assist them make the right decisions with their accounts, whilst clarifying the Bank’s solutions/goods on proposal to them. In addition, the candidate is anticipated to recognize commercial opportunities and produce new business for the Bank.

Thorough Obligations & Duties

• Support to the development of efficient promotion plans.
• Recognizing fresh opportunities across Distributors, Suppliers, and Vendors (current and potential customers) in line with the Bank’s Risk Asset Acceptance Evaluation benchmarks (RAAC). Changing these avenues into new accounts.
• Ensure repeat business by conceptualizing and sustaining mutually beneficial relationships with key decision-makers of customers.
• Lead Collections across Corporate Anchors through distributors, suppliers, and vendors onboard.
• Carry out a annually evaluate of the customer's processes by doing a Credit Evaluation for the deliberation of the Management Credit Board.
• Produce and oversee the unit liability qualifications to financial support Risk Assets.
• To visit customers routinely and organize call memos as evidence of calls (Factory and Facility tours welcoming).
• Make sure that customers meet their obligations promptly and that all recordkeeping concerning financial record is in place.
• Compile details and market intelligence on concerns concerning customers. Advise Management of any advance notice signal on any exposure for early remedial action to be taken, if assessed necessary.
• Coordinate with other units to coordinate processes.
• Ensure customer satisfaction throughout the Bank's product usage.
• Market and track growth sales and profit margin of full operational cycles.
• Support to product development and fine-tuning of current ones to meet market requirements.
• Recognize and oversee client segments requiring full operational cycle offerings.
• Introduce new full operational cycle/ collaboration connections to assist and improve the Bank’s unique goods.
• Any other obligations that may be allocated from time to time.

Qualifications

• Education: At least a Bachelor's degree Academic qualification
• Expertise: A minimum of 4 - 7 years in a similar role
• Skills / Competencies:
• Good spoken communication and purposeful partnership.
• Capability to deliver productively in high-pressure environments and supply outcomes within tight due dates.
• Capability to manage, oversee, and settle clashes inside the unit and across other assist units.
• Result-oriented and pushing dispatch of outcomes.
• Team lead competencies and aligning the business.
• Capability to retain optimism despite setbacks.
• Self-driven and growing ability.
• Personal Traits:
• Meticulousness, Issue resolution, Pro-active, Good Management abilities, Self-motivated, Logical, Responsive, and Good People skills.