Client service manager at Catilas Resources Limited in Marina, Lagos

Position Overview

The objective of this role is to formulate the bank’s account project sample by lead generation new customers, cross-closing sales and presenting appropriate corporate banking solutions to the current clients, delivering various individual business targets, and supporting to the group results. The Client service manager is primarily in charge of coordinating customers and rendering professional guidance to assist them make the right decisions with their accounts, whilst clarifying the bank’s solutions/goods on proposal to them. In addition, the candidate is anticipated to recognize commercial opportunities and produce new businesses for the Bank.

Thorough Obligations & Duties

• Support to the development of efficient promotion plans.
• Recognizing fresh opportunities (current and potential customers) in line with the Bank’s Risk Asset Acceptance Evaluation benchmarks (RAAC). Changing these avenues into new accounts.
• Ensure repeat business by conceptualizing and sustaining mutually beneficial relationships with key decision-makers of customers.
• Carry out a annually evaluate of the customers’ processes by doing a Credit Evaluation for deliberation by the Management Credit Board.
• To visit customers routinely and organize call memos as evidence of calls (Factory and Facility tours welcoming).
• Make sure that customers meet their obligations promptly and all recordkeeping concerning financial record is in place.
• Compile details and market intelligence on concerns concerning customers. Guidance Management of any advance notice signal on any exposure for early remedial action to be taken, if assessed necessary.
• Coordinate with other units to coordinate processes.
• Bargain lucrative pricing of facilities with customers.
• Cross-sell Bank’s goods.
• Support to product development and fine-tuning of current ones to meet market requirements.
• Any other obligations that may be allocated from time to time.

Qualifications

• Education: At least a Bachelor's degree Academic qualification
• Expertise: A minimum of 10 years in a similar role
• Meticulousness, Issue resolution, Pro-active, Good Management abilities, Self-motivated, Logical, Responsive, and Good People skills.

Skills / Competencies: 

• Good spoken communication and purposeful partnership.
• Capability to deliver productively in high-pressure environments and supply outcomes within tight due dates.
• Capability to manage, oversee, and settle clashes inside the unit and across other assist units.
• Result-oriented and pushing dispatch of outcomes.
• Team lead competencies and aligning the business.
• Capability to retain optimism despite setbacks.
• Self-driven and growing ability.