Service Dispatch Manager at SWATX in Lagos

Explanation

• The Service Dispatch Manager at SWATX is in charge of making sure the efficient and productive provision of services to our customers.
• This position entails coordinating service dispatch processes, partnering with cross-operational teams, and preserving high levels of client fulfillment.
• The preferred candidate will possess a strong experience in service management, exceptional analytical abilities, and a initiative-driven approach to optimizing service dispatch.

Primary duties

• Supervise the full scope of service dispatch process, making sure that all solutions meet established SLAs (Performance threshold Agreements).
• Serve as the primary reach out for customers regarding service dispatch concerns, supporting robust client connections.
• Head and organize service management initiatives across various departments to guarantee smooth service processes.
• Track service key indicators and lead enhancements to improve service effectiveness and quality.
• Execute and preserve industry standards in service dispatch, which includes system issue management and adjustment management.
• Assist the development and development of team members to enhance service dispatch capabilities.

Team Partnership:

Collaborate with internal teams which includes IT, Processes, and Client assistance to coordinate the on-time completion of solutions. Engage in service evaluate sessions with customers to discuss service performance and zones for advancement.

Credentials

• Bsc in Business Management, IT, or a relevant field.
• 5+ years of expertise in service dispatch management or a relevant position.
• Solid understanding of service management frameworks which includes ITIL.
• Exceptional information exchange and people skills to oversee customer connections.
• Verified ability to head and work jointly with multicultural teams.
• Outstanding logical and analytical abilities.
• Competence in project coordination resources and service management software.

Preferred Competencies:

• Expertise operating in a tech or IT solutions environment.
• Understanding with cloud solutions and initiatives.
• Accreditation in ITIL or similar frameworks.