CX Researcher at Moniepoint Incorporated in Nigeria

About The Position

The Customer experience Researcher (CX Researcher) is in charge of carrying out deep qualitative and mixed-methods analysis to uncover client actions, motivations, needs, and pain points across Moniepoint's goods and solutions. This position translates rich qualitative data into practical findings and strategic guidance, promoting for the client voice in the product development and design methods. As an skilled researcher you will independently oversee more sophisticated analysis programs and would be in charge of training entry-level team members.

Data evaluation & Synthesis:

• Evaluate qualitative data using suitable structured approaches (e.g., thematic evaluation, affinity mapping, journey mapping).
• Produce findings from various data suppliers (qualitative, quantitative, conductual) into clear, brief, and captivating documentation, demonstrations, and visual stories.
• Recognize key client pain points, unmet needs, and avenues for creative invention.

Team Payment & Guidance:

• Support to the ongoing development of analysis methods, structured approaches, and resources inside the CX Analysis team.
• For Top level Associate: Train and offer direction to Entry-level Colleagues and other less skilled team members, exchanging industry standards and nurturing ability development.
• Engage fully in team information exchange sessions and support to building a robust analysis culture.

Qualifications

• Bsc in Human-Computer Engagement (HCI), Psychology, Sociology, Anthropology, Design, or a relevant field.
• 4+ years of expertise in client analysis, User experience analysis, or a associated qualitative analysis position, with a exhibited capability to head projects independently.
• Demonstrated expertise with a variety of qualitative analysis methods and robust critical thinking for qualitative data.
• Outstanding interviewing, moderation, and observation competencies.
• Robust documented and spoken communication competencies, with the capability to communicate effectively sophisticated analysis findings transparently and persuasively.
• Empathy, curiosity, and a enthusiasm for comprehension people and their experiences.
• Capability to operate jointly in a dynamic, nimble environment

What We Can Proposal You

Culture -We put our people first and prioritize the well-being of every collaborator. We’ve built a organisation where all opinions carry weight and where all voices are heard. We value and respect each other and always observe out for one another. Above all, we are human. Learning - We possess a professional growth-attentive environment with an emphasis on information exchange, development, and consistent internal technical talks. Remuneration - You’ll accept an attractive remuneration, pension, health coverage, yearly incentive, plus other perks.