Community engagement manager at Terminal Africa Incorporated in Lagos

Job Description

As our Community engagement manager, you’ll be the voice and heart of Terminal Africa—actively interacting with our clients, enhancing their voices, and building solid connections online and offline.
You’ll play a main responsibility in growing our corporate identity love, optimizing customer experience, and turning everyday users into corporate identity proponents.
You’ll also assist us build meaningful strategic collaborations with influencers, creators, and ecosystem players who distribute our aspiration for empowering African businesses.

Build, oversee, and engage our group across social media, WhatsApp groups, email, and events
Formulate and implement group plans that increase participation, commitment, and word-of-mouth growth
Be the voice of Terminal Africa—responding to group comments, messages, and user input
Arrange virtual and physical events (webinars, live sessions, meetups) to grow corporate identity visibility
Recognize, onboard, and oversee group ambassadors, associates, and creators
Work alongside the promotion and customer experience teams to collect findings and response
Distribute product tips, shipping hacks, and supportive assets with the group routinely
Track online conversations, practices, and sentiment around logistics, e-commerce, and African business
Oversee group hurdles, contests, giveaways, and referral programs
Track and documentation on group growth, relation, and marketing effectiveness

Possess 4+ years of expertise in group management, corporate identity relation, or digital promotion
Are a natural people-person—friendly, empathetic, responsive, and relatable
Possess outstanding documented and spoken communication competencies
Possess background coordinating online networks (social platforms, WhatsApp, Discord, Telegram, etc.)
Are intensely knowledgeable about how Nigerian and African customers engage online
Can oversee events, organize creators/influencers, and lead word-of-mouth promotion
Are innovative, initiative-driven, and love bringing people together
Are cozy operating independently and with cross-operational teams
Comprehend logistics, ecommerce, payments, or SME markets (a plus, but not necessary)
Are excited about Terminal Africa’s purpose and want to grow with us

Be part of a efficient-growing African new venture solving real-world challenges
Collaborate with a driven, skilled team across product, technology, and processes
Shape how African businesses link with the world economy
Adaptable, remote-first culture
Avenue for development, ownership, and effect
Attractive remuneration