Customer Client service manager, Ghana at ITH Holdings in Gbagada Phase II, Lagos

Position Overview

The role is in charge of conceptualizing, preserving and coordinating sales initiatives of the business within Ghana environs, in addition to conceptualizing and executing an creative, growth-attentive business-related plan, attentive primarily on fresh opportunities and markets. The Customer Client service manager shall be in charge of pushing the purchase of the organization’s clients, its income targets and the general direction and management of all business promotion & sales initiatives, which includes market, attractiveness, product definition/pricing and allocation/diversity plans.

Position Responsibilites

• Leading plan towards the lucrative growth and process of the organization.
• Speaks for the organization externally to improve and strengthen the organization’s profile and optimizes all business development avenues.
• Sustains a good level of comprehension and expertise in the organization’s goods and solutions, making sure that client queries can be captured and negotiated with precisely and accordingly
• Make sure that all business-related initiatives meet or enhance on financial plan, cost, volume and effectiveness targets (Key Effectiveness Indicators (Key Effectiveness Indicators)) in line with business targets.
• Accomplish growth and hit revenue goals by successfully meeting set targets
• Build and advance robust, long-lasting client connections by working alongside them and comprehension their needs • Collaborate with the Chief of Business promotion / sales to guarantee regular head production.
• Assist the Chief of Business promotion / sales in getting ready and executing yearly work and asset strategies; assist their relevance inside the entire organisation plan.
• Recognizes commercial opportunities by recognizing potential opportunities and analyzing their role in the industry; conducting analysis and evaluating sales options.
• Sustains connections with customers by offering assist, information, and direction; conducting analysis and endorsing fresh opportunities; endorsing profit and service enhancements
• Making precise cost calculations to offer clients with quotations
• Accomplish growth and hit revenue goals of the company through efficient organizing and financial planning.
• Design and execute a strategic business strategy that expands organisation’s clientele and ensure its robust presence • Show sales, income and expenditures documentation and realistic projections to your direct supervisor
• Work alongside Technical team on sales tech programs
• Ensure accurate usage of CRM and other sales applications • Educate and guarantee alignment to sales process
• Supports to groupwork by accomplishing associated outcomes as needed
• Make sure that all sales delegate initiatives are in accordance with the standard procedures of the organization’s Code of Carry out.
• Accomplishes promotion and company purpose by executing associated outcomes as needed.
• Protects company's value by keeping information private.
• Status reports role understanding by engaging in teaching avenues; reading specialist publications; preserving personal networks; engaging in specialist entities.
• Coordinate with vendors and other IT specialist for troubleshooting
• Conceptualizes vetted prospects and produce new business in line with the organization’s business-related target.

Credentials

Interested applicants should have a Bsc with 5 - 6 years work expertise.