Customer Client service manager at IT Horizons Limited in Lagos

Duties

• The role is in charge of conceptualizing, preserving and coordinating sales initiatives of the business within Lagos environs, in addition to conceptualizing and executing an creative, growth-attentive business-related plan, attentive primarily on fresh opportunities and markets.
• The Customer Client service manager shall be in charge of pushing the purchase of the organization’s clients, its income targets and the general direction and management of all business promotion & sales initiatives, which includes market, attractiveness, product definition/pricing and allocation/diversity plans.
• Leading plan towards the lucrative growth and process of the organization.
• Speaks for the organization externally to improve and strengthen the organization’s profile and optimizes all business development avenues.
• Sustains a good level of comprehension and expertise in the organization’s goods and solutions, making sure that client queries can be captured and negotiated with precisely and accordingly.
• Make sure that all business-related initiatives meet or enhance on financial plan, cost, volume and effectiveness targets (Key Effectiveness Indicators (Key Effectiveness Indicators)) in line with business targets.
• Accomplish growth and hit revenue goals by successfully meeting set targets.
• Build and advance robust, long-lasting client connections by working alongside them and comprehension their needs.
• Collaborate with the Chief of Business promotion / sales to guarantee regular head production.
• Assist the Chief of Business promotion / sales in getting ready and executing yearly work and asset strategies; assist their relevance inside the entire organisation plan.
• Recognizes commercial opportunities by recognizing potential opportunities and analyzing their role in the industry; conducting analysis and evaluating sales options.
• Sustains connections with customers by offering assist, information, and direction; conducting analysis and endorsing fresh opportunities; endorsing profit and service enhancements.
• Making precise cost calculations to offer clients with quotations.
• Accomplish growth and hit revenue goals of the company through efficient organizing and financial planning.
• Design and execute a strategic business strategy that expands organisation’s clientele and ensure its robust presence.
• Show sales, income and expenditures documentation and realistic projections to your direct supervisor.
• Work alongside Technical team on sales tech programs.
• Ensure accurate usage of CRM and other sales applications.
• Educate and guarantee alignment to sales process.
• Supports to groupwork by accomplishing associated outcomes as needed.
• Make sure that all sales delegate initiatives are in accordance with the standard procedures of the organization’s Code of Carry out.
• Accomplishes promotion and company purpose by executing associated outcomes as needed.
• Protects company's value by keeping information private.
• Status reports role understanding by engaging in teaching avenues; reading specialist publications; preserving personal networks; engaging in specialist entities.
• Coordinate with vendors and other IT specialist for troubleshooting.
• Conceptualizes vetted prospects and produce new business in line with the organization’s business-related target.
• Builds efficient connections with possibility customers and current clients.
• Speaks positively and eagerly about the organization and its goods and solutions to guarantee that a specialist organisation and corporate identity image is offered at all times to clients and teammates.
• Fulfills the role of spokesperson for the organization at industry events.
• Execute other obligations that may be allocated by the Chief of Sales.

Qualifications

Bachelor's or MSC possessing applicable work expertise.