Manager, Digital Channels at Teknowledge in Victoria Island, Lagos

Position Overview

• We're looking for a proficient Manager: Digital Channels to head the design, dispatch, and optimization of client-facing digital channels, which includes web, mobile, omni-channel, and emerging touchpoints.
• This position ensures smooth, secure, and creative digital experiences while aligning channel dispatch with enterprise engineering guidelines, architecture, and compliance.
• The preferred candidate blends specialized skill in digital channels with effective guidance competencies, pushing nimble dispatch, creative invention, and ongoing development across cross-operational teams.

Duties

• Establish and execute the digital channels roadmap, which includes web, mobile applications, chatbots, online banking, and omni-channel initiatives.
• Collaborate with enterprise engineering and cross-functional teams to guarantee ability to scale and secure channel channels.
• Foster creativity in digital experiences, leveraging AI, personalization, and automatic control.
• Supervise the comprehensive dispatch lifecycle for digital channel programs, making sure speed-to-market and quality.
• Oversee digital front-end channels, APIs, middleware, and consolidation layers that enable client engagements.
• Ensure high accessibility, effectiveness, and guard of digital channels.
• Head channel modernization, which includes progressive web applications, cloud-native mobile initiatives, and micro-frontends.
• Work alongside enterprise teams to preserve uniformity and reusability of divided solutions.
• Verify that every digital channels meet adherence, cybersecurity, and data confidentiality guidelines.
• Execute supervising, data analysis, and status updates frameworks to track channel effectiveness and risks.
• Head and train digital technical groups, nurturing an environment that fosters client-focused engineering, creative invention, and nimble dispatch.
• Formulate profession pathways for digital specialists and ensure competencies growth in modern digital technical solutions.
• Facilitate collaboration between business, product, and technical groups to supply premium quality digital initiatives.
• Work alongside promotion, processes, and cross-functional teams to improve client journeys.
• Leverage client response and data analysis to lead ongoing development in digital channels.

Credentials Education

Bsc in Computer Science, Software Engineering, Information Operational structures, or a associated discipline (compulsory). Postgraduate certification (Master of business administration, Master's degree in Digital Transformation/IT) – advantageous.

Experienc:

• 8–12 years’ expertise in software or digital engineering, with a minimum of 3–5 years in a executive function coordinating digital channels.
• Established history in coordinating client-facing digital initiatives across mobile, web, and omni-channel.
• Expertise combining digital channels with enterprise operational structures and APIs.
• Solid experience in nimble dispatch, Development-operations procedures, and digital product lifecycle management.
• Prior expertise in financial solutions, financial technology, or large-scale enterprise digital environments is desirable.

Preferred Accreditation:

• Nimble / Scrum Master, SAFe Agilist
• Cloud qualifications (AWS, Azure, GCP – preferred)
• User interface/User experience or digital product qualifications – advantageous

Why You’ll Enjoy It Here:

• Be Part of Something Big – An expanding organisation where your payments matter.
• Make an Direct consequence – Assist groundbreaking technical solutions with real-world outcomes.
• Work on Cutting-Edge Technology – AI, cybersecurity, and next-gen digital initiatives.
• Thrive in an Diverse group – A culture built on trust, partnership, and respect.
• We Care – Honesty and reliability, empathy, and objective mentor every decision.
• We’re seeking innovators, issue-solvers, and professionals prepared to lead transformation and grow with us.