Business operations manager at Domeo Resources International in Awka, Anambra

Main Operation

• The Business operations manager is accountable for managing the daily processes of the hotel to guarantee smooth functioning across all operational units, regular service improvement, and process effectiveness.
• This position is central to visitor fulfillment, employee output, and profit margin.
• The preferred candidate will possess a solid experience in hotel processes, outstanding management abilities, and the capability to organize cross-operational teams to meet service and business targets.

Expertise:

At least 5–7 years of progressive expertise in hotel processes, with a minimum of 2 years in a executive position. Robust expertise in directing multidisciplinary hotel teams and coordinating visitor-facing processes.

Competencies:

• Executive guidance and Team Synchronization
• Verified ability to head and motivate business teams to supply regular, premium quality service.
• Proficient in dispute settlement, strategic judgment, and team inspiration.
• Visitor-Centric Approach
• Robust dedication to visitor fulfillment and service improvement.
• Alert to description with a initiative-driven approach to addressing service concerns.
• Financial and Asset coordination
• Expertise in hotel financial planning, income predicting, and expenditure regulate.
• Capability to balance cost management with business needs.
• Information exchange and People skills
• Outstanding documented and spoken communication competencies.
• Robust people skills for compelling guests, employees, and vendors.
• Corporate and Logical Thinking
• Robust issue resolution and planning abilities.
• Competent of evaluating business data and proposing effectiveness enhancements.
• Tech and System Competence
• Understanding with hotel management software (e.g., Opera, Cloudbeds, Protel) and Ms office tools.
• Cozy with modern information exchange and analytics platforms.