Manager at Woodgate Structure Limited in Durumi, Abuja (FCT)

Role summary

A Hospitality Manager's role summary comprises coordinating employees, making sure outstanding visitor service, preserving cleanliness and safety guidelines, and monitoring day-to-day activities in zones like front office, booking arrangements, F&B, or events. They educate, timetable, and assess employees, manage visitor service issues, oversee stock, and guarantee adherence with organisation rules to produce positive visitor experiences and productive service.

Visitor Expertise:

• Serving as the first point of reach out for guests, dealing with questions and service issues promptly and competently.
• Making sure a high standard of client support and fulfillment.
• Executing and enforcing client care rules.

Business Monitoring:

• Making sure the smooth and productive process of the department, which includes the front office, dining venue, or event spaces.
• Preserving the cleanliness, company, and appearance of business zones.
• Coordinating stock and ordering inventory.

Managerial Duty:

• Managing managerial obligations which includes preserving data records and documentation.
• Helping with financial processes, which includes cash managing or getting ready income documentation.
• Managing with other departments, which includes room maintenance services or servicing & maintenance.