Client service manager at Alpha Morgan Capital Managers Limited in Lagos

Position Overview

We are looking for for a very driven and outcomes-driven Client service manager to join our team. The preferred candidate will be in charge of conceptualizing and preserving robust customer connections, making sure customer satisfaction, and delivering business expansion through efficient connection management.

Primary duties

•  Formulate and oversee a project sample of customers, making sure top-notch support and fulfillment.
• Recognize and pursue new commercial opportunities to expand the customer base and accomplish income targets.
• Offer specialist investment guidance and tailored initiatives to meet customers’ targets and needs.
• Carry out scheduled meetings and assessments with customers to evaluate needs, respond to concerns, and strengthen connections.
• Work alongside internal teams to supply combined financial initiatives and solutions.
• Track market trends and market progress updates to offer informed strategic guidance to customers.
• Organize and show proposals, documentation, and financial strategies to customers and top level management.
• Settle customer concerns and service issues promptly and competently.
• Preserve precise records of customer engagements and financial record in the organization’s CRM system.

Credentials & Expertise

• Bsc in Finance, Business Management, Economics, or a relevant field.
• At least 5 years of expertise in connection management, customer solutions, or a similar position inside the financial solutions industry.
• Deep knowledge of financial goods, solutions, and industry trends.
• Clear articulation and people skills with the capability to build and preserve solid connections.
• Established history of delivering revenue goals and pushing business expansion.
• Robust logical and analytical abilities.
• Capability to operate independently and jointly within a collaborative environment.
• Competence in Ms office tools and CRM software.

Competencies Necessary:

• Sales & Business Development
• Customer Connection Management
• Financial Consultative Competencies
• Information exchange & Bargain
• Logical Thinking
• Schedule control
• Partnership
• Flexibility.

Perks

• Attractive base remuneration + uncapped earnings
• Commission bonus rewards for hitting every month/every quarter targets
• Travel reimbursement and adaptable work setup where relevant
• Development potentials in a efficient-scaling financial technology across African markets
• Professional growth assist
• Operating with a truly worldwide and cooperative group that will work together to assist you for success.