Dining venue Chief operator at Toasties Limited in Ikoyi, Lagos,

Explanation

• The Chief operator is accountable for managing the entire processes of the dining venue to guarantee profit margin, effectiveness, and exceptional visitor experiences.
• The position includes coordinating employees, making sure regular food quality, preserving high service guidelines, monitoring financial plans, and making sure adherence with health, safety, and compliance obligations.
• The GM serves as the link between ownership and daily processes, pushing business expansion and client fulfillment.

Primary duties

• Supervise routine dining venue processes, making sure smooth synchronization between kitchen and front-of-house.
• Formulate and execute business plans to boost effectiveness and profit margin.
• Oversee both cloud and physical kitchen processes, making sure uniformity in quality, taste, and service.
• Track food quality, service guidelines, and visitor fulfillment repeatedly.
• Educate and oversee employees across all operational units while nurturing collaboration and a healthy professional environment.
• Track stock levels and ensure proper inventory regulate to reduce waste.
• Oversee financial plans, track financial effectiveness, and ensure cost-productive use of assets.
• Organize and evaluate documentation on sales, expenses, and total output, endorsing enhancements where necessary.
• Actively engage with guests, address response, and settle service issues competently.
• Assist promotion programs, campaigns, and events to lead client traffic and corporate identity consciousness.
• Collaborate with the top management on menu organizing, pricing, and feature advancement.
• Guarantee adherence with health, safety, and hygiene guidelines across all processes.

Qualifications

Applicants should have a Higher national diploma certification / Bsc with a minimum of 4 years work expertise.

Key Competencies & Skills:

• Effective guidance, information exchange, and team lead competencies.
• Deep knowledge of dining venue processes, finance Management, and client support.
• Issue resolution and strategic judgment competencies under pressure.
• Task juggling skill and oversee multicultural teams across physical and cloud kitchens.
• Expertise in food safety, health rules, and work legal provisions.
• Robust corporate and logical abilities.