Branch Manager at Excel and Grace Consulting in Port Harcourt, Rivers

Position Overview

The Branch Manager is accountable for managing the day-to-day activities of the branch, making sure adherence with financial rules, preserving high levels of client support, and assisting employee output. This position serves as a communication link between the branch employees and upper management and make sure that branch targets are fulfilled productively and productively.

Primary duties

• Oversee routine branch processes which includes cash management, account processing, and loan disbursements.
• Verify that every financial and business rules and standardized processes are followed.
• Head, educate, and motivate branch employees to guarantee strong results and productivity.
• Carry out consistent effectiveness reviews and offer mentoring or disciplinary action as required.
• Timetable and oversee changes to preserve most effective branch coverage.
• Settle client service issues and concerns in a prompt and specialist manner.
• Assist frontline employees in supplying top-notch support.
• Formulate and preserve robust client connections to motivate repeat business and client recommendations.

Credentials

Education: Bsc in Business Management, Finance, Accounting, or a relevant field. Expertise: At least 3 - 5 years of expertise in a banking or financial solutions environment, with a minimum of 1 year in a leadership position.

Competencies:

• Effective guidance and team management abilities
• Clear articulation and people skills
• Logical and issue resolution capabilities