Cafe Manager at Mactay Consulting in Fitlife Cafe - Oriental Hotel - 3 Lekki Expressway - Victoria Island, Lagos

Position Overview

Fitlife Café is looking for a initiative-driven and meticulous Café Manager to supervise day-to-day activities, ensure exceptional client support, and preserve high guidelines of food safety, cleanliness, and group results. The preferred candidate will possess effective guidance competencies, be technology-savvy (especially with Office productivity software), and have a enthusiasm for healthy living and hospitality superiority.

Team Management

• Ensure adherence to employees adherence with hygiene, dress code, and carry out guidelines.
• Carry out standardized checks and ensure proper use of face masks and chief coverings.
• Supervise development of new recruits and ensure health clearance before food managing.
• Handle and documentation employees violation or insubordination at once.

Client support

• Ensure employees supply outstanding client support and follow the authorized phone greeting script.
• Manage client service issues competently and report to higher support tier concerns as required.
• Assess repayment or replacement requests, advising owners when necessary.

Stock & Settlement

• Carry out routine stock checks and resolve with back-workspace records.
• Documentation spoilage and discrepancies to owners with justification.
• Track inventory levels and organize prompt restocking (2 weeks forward for imported items).
• Resolve POS, Paystack, and collaborative payments with the accounting officer.

End-of-Day Obligations

• Begin closing standardized processes by 6:30 PM and ensure café is locked and secured by 8:00 PM.
• Oversee end-of-day stock count and set generation targets for the next day.
• Ensure cleanliness of all tools, fridges, and workspaces before closing.

Tech & Status updates

• Use Office productivity software (Excel, Word, Outlook) for status updates and settlement.
• Utilize Canva, AI resources, and social platforms channels for content formation and client relation.
• Preserve precise records of sales, stock, and employee output.

Necessary Credentials

• At least OND / Higher national diploma / Bsc in hotel management, Business Management, or relevant field.
• A minimum of 2 years of expertise in a leadership or executive position inside the food service industry.
• Competence in Ms office tools (Excel, Word, Outlook) is compulsory.
• Effective guidance, information exchange, and planning abilities.
• Task juggling skill, perform in high-stress situations, and preserve a positive collaborative environment.

Carry out Requirements

• Preserve a specialist and respectful work environment.
• Avoid loud conversations and over-understanding with gym members or instructors.
• Documentation any inappropriate connections or violation to the owners at once.