Software Manager, project at Elevated HR Limited in Kano

Position Overview

The Software Manager, project (Technical) manages the functional performance of a Income collection Portal and leads the on-time completion service to clients. This position ensures smooth information exchange between technical teams, vendors, and external participants, while preserving high performance thresholds and meeting accepted project achievements.

Primary duties

• Head routine supervising, triaging, and solution of system problems, making sure SLA adherence.
• Oversee immediate incidents and organize with developers to supply prompt fixes.
• Oversee and mentor state-specific Client/Participant Interface Officers in grievance managing.
• Ensure IT assistance adequately translates to above 90 percentile Client happiness rating
• Organize the development team(s), making sure on-time completion of project achievements.
• Supervise API integrations, payment gateway setups, and User experience/User interface execution.
• Track dependencies, risks, and risk reduction plans.
• Guarantee standard and service perks is equivalent to what is fulfilled
• Participate on a weekly basis milestone tracking sessions with within and outside the organization participants.
• Head client-facing sessions with technical associates, vendors, and government delegates.
• Report to higher support tier concerns and service issues through established channels, following accepted information exchange procedures.
• Convert sophisticated technical status reports into clear, implementable messages for non-technical participants.
• Unify developer response into user-friendly status reports for state governing bodies.
• Strategy and supervise the cutover from Version 1 of Application Portal to MVP 2 with minimal service disruption.
• Organize running test, data migration, and development sessions for final users.

Credentials & Expertise

• 3+ years in technical project/dispatch management.
• Highly in-depth knowledge on Project coordination processes and frameworks (Nimble
• Expertise with enterprise software deployments (ideally government/financial technology/income operational structures).
• Solid understanding of DB, APIs, integrations, and payment gateways.
• Exceptional participant relation and verbal abilities.
• Assured and very skilled in recordkeeping and documentation drafting,
• Very robust with Resources MS-word, Excel, Power BI, MS Teams, and Jira.