Skilled Commute Agency Manager at Castel Resources Consultancy Limited in Port Harcourt, Rivers

Role description

• We are looking for an Skilled Commute Agency Manager to supervise the day-to-day activities of our commute agency.
• The position includes coordinating employees, conceptualizing commute bundles, building robust customer connections, discussing terms with service vendors, and making sure outstanding client fulfillment.
• The preferred candidate will possess effective guidance, sales, and planning abilities, with deep understanding of the commute and tourism industry.

Primary duties

• Supervise the day-to-day activities of the commute agency, making sure smooth process and service dispatch.
• Head, educate, and motivate commute advisors and assistants to attain revenue goals and service improvement.
• Formulate, market, and sell commute bundles, tours, and holiday proposals tailored to customer needs.
• Build and sustain connections with airlines, hotels, travel operators, and other service vendors.
• Bargain agreements, secure attractive rates, and oversee supplier agreements.
• Manage escalated client questions, service issues, and special requests with competence.
• Observe industry trends and rival initiatives to recognize new commercial opportunities.
• Oversee financial plans, organize sales documentation, and track financial effectiveness.
• Guarantee adherence with commute rules, organisation rules, and health & safety guidelines.
• Execute promotion plans to grow corporate identity visibility and customer base.

Valuable abilities:

• Fluency in various languages.
• Digital promotion or social platforms advancement competencies.
• Expertise coordinating corporate commute accounts.

Work Environment:

Onsite with occasional commute to meet customers, suppliers, or participate trade events. Requires adaptive schedule to operate evenings, weekends, or holidays relying on customer needs.