Ticketing Manager at Global Recruit in Lagos

About the Position

We are looking for an skilled Ticketing Manager to supervise our ticketing processes inside the aviation sector. The preferred candidate will possess robust competence in booking arrangement and ticketing operational structures, team management, and client support superiority.

Primary duties

• Oversee and oversee the day-to-day activities of the ticketing team.
• Use airline booking arrangement and Worldwide Allocation Operational structures (GDS) which includes Amadeus, Sabre, or Galileo to manage ticket issuance, re-issuance, revalidation, reimbursements, and cancellations.
• Ensure precision and adherence with airline standardized processes, fare regulations, and IATA rules.
• Track ticketing queues, settle system discrepancies, and guarantee promptness service dispatch.
• Offer direction and development to ticketing employees on system status reports, fare calculations, and industry standards.
• Coordinate with airlines and commute associates to settle ticketing concerns and ensure smooth processes.
• Produce sales and business documentation, evaluating practices to enhance effectiveness and client fulfillment.
• Manage escalated client questions and offer premium quality service initiatives.

What We’re Seeking

• Interested applicants should have an Higher national diploma / Bachelor`s Academic qualification
• At least 5 years’ expertise in airline ticketing or commute agency processes, with a minimum of 2 years in a leadership/executive position.
• Competence in GDS resources which includes Amadeus, Sabre, Galileo, or Worldspan (must-possess).
• Solid understanding of fare regulations, IATA rules, and ticketing rules.
• Outstanding executive guidance, information exchange, and analytical abilities.
• Capability to operate under pressure and oversee various key focuses.

Preferred:

Accreditation in IATA/UFTAA or equivalent. Expertise in coordinating corporate and group commute ticketing.