Client service manager at Fairmoney Microfinance Bank in Abuja

Position Explanation

The Client service manager will lead offline merchant obtaining businesses (Chain Stores, dining venues, Supermarkets, FMCG, Pharmacy, Betting, etc.), and formulate plans to grow sales income.

Position duties

• S/he will be in charge of pushing the Merchant Obtaining business across various merchant sectors (Supermarkets, Pharmacies, Filling Stations, Eateries & Dining venues, Social spaces & Bars, and Hotels) inside the region and conceptualizing plans to grow sales income
• Formulate strategies and strategic programs to grow the Merchant Purchase business and accomplish the organization's sales targets
• Oversee and head the Merchant Purchase team inside the region to supply lucrative growth
• Routine, on a weekly basis, and every month supervising of the KPIs of the Merchant team inside the allocated region is essential, making sure all targets are repeatedly met and exceeded
• Lead the KAMs (Key Account Managers) to guarantee they meet all KPIs for their respective teams
• Achieve target quotas for the region's set KPIs, which includes transaction value, volume, and income
• Observe industry trends and offer consistent rival response to the Merchant Purchase Manager
• Possess Deep knowledge of the organization's goods and solutions is crucial, with the capability to advise others productively
• Check in with merchants, making sure both active and idle merchants are visited. Where necessary, they will coordinate the retrieval of POS terminals from idle business associates inside the region

Qualifications

• Bsc in Business promotion & sales or associated fields
• At least 6 to 8 years of expertise in the Merchant business
• Must possess an Android phone
• Demonstrated expertise coordinating a high-effectiveness business development team
• Capability to motivate a team of Sales Managers for effectiveness
• Extremely adaptable, result-oriented, and diligent with a robust track document of success
• Capability to self-motivate and oversee self
• Effective communication and people skills
• Client onboarding and capability to adjust/address different characters.