CX Analysis Team supervisor at Moniepoint Incorporated in Remote
Organization:
- Moniepoint Incorporated
Job Location:
- Remote
Employment Type:
- Full time
Date Posted:
Job Description
About the position
The CX Analysis Team supervisor will head a devoted analysis team attentive on intensely comprehension the unique experiences, motivations, and business hurdles of Moniepoint clients (especially POS agents and business owners). This position is critical for optimizing our personal and business banking goods (which includes our agent network), optimizing their expertise, and recognizing avenues to expand and enhance financial solutions across networks.
Response Consolidation:
Execute and oversee ongoing input mechanisms for both insight-driven findings. Collaborate with applicable teams to guarantee NPS and CSAT response is translated into implementable enhancements for the customer experience.
Application Due Date
- Thursday 11th Sep, 2025