Team supervisor, Helpdesk at Rainoil Limited in Lagos

Role summary

• Microsoft Power Operational base: Proficient in Power Apps (Canvas & Model-Driven), Power Automate, Virtual Agents.
• Dataverse: Coordinating tables, connections, guard positions, and data rules.
• Environment Management: Producing, arranging, and preserving Power Operational base environments.
• Guard & Permissions: Managing user positions, guard groups, DLP rules, and dependent entry.
• Compliance & Adherence: Establishing naming conventions, data classification, and auditing rules.
• App Lifecycle Management (ALM): Coordinating app deploying using Power Operational base pipelines, Azure Development-operations, and Git.
• Supervising & Data analysis: Utilizing Administrator Center, CoE Starter Kit, and Adherence Center for effectiveness and usage findings.
• Diagnosing issues: Diagnosing and addressing app, flow, connector, and entry concerns.Qualifications

Duties

• Power Apps & Power channels
• IT assistance & Problem solving
• User Assist Development
• Software and hardware Management
• Network & Network access assist
• System supervising & Servicing & maintenance
• Recordkeeping & Status updates
• IT Regulatory framework Enforcement
• Partnership & Escalation

Expertise

3 - 5 years of practical IT systems support expertise. A minimum of 1–2 years in a leadership or leadership position in a helpdesk or IT systems support