Customer support & Management Officer at Smart Partners Consulting Limited (SPCL) in Lagos

Position Overview

The Customer support & Processes Officer will supervise routine operations and facilities, customer interaction, and service dispatch. The position includes coordinating cleaners, managing cleaning and pest regulate initiatives, managing billing and wage processing, and making sure smooth process effectiveness across customer sites.

Primary duties

• Oversee and deploy cleaners across customer sites.
• Preserve robust customer connections and ensure service fulfillment.
• Organize and oversee billing, wage processing, and business documentation.
• Manage stock management, buying, and sales of consumables.
• Carry out on-site inspections and offer consistent documentation.
• Supervise fumigation, pest regulate, and contingency cleaning processes.
• Carry out site inspections and guarantee adherence with Health, safety, and environment guidelines.

Credentials & Expertise

OND / Higher national diploma with a valid driving permit. 3 - 4 years’ expertise in Facility Management, Cleaning, or Pest Regulate.

Competencies & Skills:

• Competence in MS Excel (mid-tier rank).
• Expertise in Health, safety, and environment guidelines.
• Understanding with cleaning and pest regulate tools.
• Robust visual communication, organizing, and synchronization competencies.
• Effective communication and customer management abilities.
• Project coordination expertise is a plus.
• Pushing competencies with a valid permit is a plus.