Customer experience Officer at Hempawa Consult in Abuja (FCT)

Duties

• Act as the primary point of reach out for allocated clients, coordinating connections and making sure long-term fulfillment.
• Mentor clients through orientation, development, and product adoption to assist them accomplish their wanted results.
• Track client accounts to recognize risks, hurdles, and avenues for revenue optimization or cross-closing sales.
• Settle client questions, service issues, and system problems promptly and productively, coordinating with with internal teams as required.
• Collect client response and work alongside product, sales, and assist teams to enhance offerings.
• Preserve thorough records of client engagements, initiatives, and account status.
• Evaluate client usage patterns and produce documentation to assist strategic judgment.
• Formulate and implement customer experience plans that lead retention, renewals, and support.
• Ensure clients are conscious of new capabilities, status reports, and industry standards to amplify value.

Qualifications

Interested applicants should have a Bachelor's degree Academic qualification with 1 - 4 years applicable professional background.