I.T Customer care Officer at a Fast-growing Tech Solutions Provider - Lopterra Services Limited in Magodo, Lagos

Organization:: a Fast-growing Tech Solutions Provider - Lopterra Services Limited
Job Location:: Magodo, Lagos
Employment Type:: Full time

Job Description

Offer first-level IT assistance for hardware, software, and network-associated concerns.
Set up and set up workstations, laptops, mobile devices, and peripheral tools.
Diagnose issues and settle incidents and service requests through phone, email, or in-person.
Preserve and oversee user accounts, permissions, and system entry in User access directory and Workspace 365.
Track and preserve IT support and networks, making sure minimal non-operational time.
Help in deploying software and status reports across devices.
Preserve precise records of concerns and outcomes using the organization’s IT ticketing system.
Work alongside other IT team members on structure and guard enhancements.
Assist orientation and offboarding of employees from an IT viewpoint.
Offer support during technical deployments and events, which includes video conferencing.
Record standardized processes, FAQs, and development materials for final users.
Skilled in User access directory and asset stock management
Dining venue Automatic control: Setting up and setup of POS, steward, kitchen display system
Hotel Automatic control: IPTV setup, setup and consolidation
Formulate complete development materials to guarantee regular expertise across the IT assistance team.
Tracked group results and enabled the necessary capacity-building plans to assist preserve a high level of skilled among assistants.

Bsc in Information Tech, Computer Science, or a relevant field.
3–5 years of expertise in an IT systems support position, ideally in a innovation-led environment.
Competence in Windows OS, Office productivity software 365, and basic relationship building.
Expertise with User access directory, remote desktop assist, and antivirus management.
Good comprehension of Information security industry standards.
Robust diagnosing issues and critical thinking.
Clear articulation and interpersonal abilities.
Task juggling skill, prioritize, and work with little to no supervision.

Industry qualifications which includes CompTIA A+, Microsoft Accredited IT Specialist (MCITP), or Cisco certified network associate.
Understanding with cloud-based resources which includes Azure, Google Workspace, or Slack.
Previous expertise assisting users in a technology organisation or new venture environment.

Remuneration: N150,000 - N250,000 Every month.
Avenue to operate with worldwide brands and state-of-the-art system.
Attractive remuneration, compensation model, and growth potential opportunities.
Cooperative and creative work environment.
Chance to influence the future of AV initiatives in West Africa.