Quality assurance Officer at Castel Resources Consultancy Limited in Port Harcourt, Rivers

Position Objective

The Quality assurance Officer make sure that all hospitality solutions — which includes accommodation, F&B, room maintenance services, client support, and safety guidelines — meet established quality benchmarks. The position includes supervising processes, recognizing differences, executing corrective measures, and preserving a regular visitor expertise in sync with the corporate identity’s guidelines.

Adherence & Guidelines:

• Ensure adherence to adherence with health, safety, sanitation, and hygiene rules.
• Check employees compliance to service procedures, grooming, and client engagement guidelines.
• Guarantee adherence with local and international hospitality rules.

Performance check & Response:

• Carry out audits, organize quality documentation, and track advancement zones.
• Collect visitor response and evaluate fulfillment surveys to recognize service differences.
• Offer corrective action strategies and check in on their execution.

Development & Development:

• Collaborate with Human resources and department heads to educate employees on quality standardized processes.
• Formulate and modify Standard Operating Standardized processes (SOPs).
• Advance an environment that fosters ongoing development and outstanding visitor service.

Credentials & Competencies

• Bsc in hotel management Management, QA, or relevant field.
• Previous expertise in hotel/dining venue quality assurance or processes (2–4 years preferred).
• Solid understanding of hospitality service guidelines, HACCP, and hygiene rules.
• Outstanding meticulousness and planning abilities.
• Clear expression and people skills.
• Capability to educate, mentor, and motivate employees.
• Competence in Office productivity software and standards oversight operational structures.

Operating Terms:

• Based inside the hotel/dining venue premises.
• Requires adaptive schedule to operate evenings, weekends, and holidays relying on processes.
• Active position with both clerical tasks and on-the-floor inspections.