Front desk officer at Efezi Southsea Nigeria Limited in Surulere, Lagos

Primary duties

• Receive visitors upon arrival and offer a warm, specialist greeting.
• Oversee the arrival processing and departure processing process productively.
• Offer guests with information about the hotel’s solutions, amenities, and local attractions.
• Manage visitor service issues or requests and report to higher support tier concerns as required.
• Process guest accommodation booking arrangements through phone, email, or online reservation channels.
• Modify and oversee guest accommodation accessibility in the hotel’s Real estate Management System (PMS).
• Verify and modify visitor appointments as needed.
• Process payments, which includes cash, credit cards, and electronic financial record.
• Problem bills, receipts, and reimbursements when necessary.
• Ensure precise recording of financial financial record and preserve proper invoicing records.
• Response phone calls and address emails in a specialist and efficient timeframe.
• Organize with room maintenance services and other departments to guarantee guest accommodations are prepared for guests.
• Preserve clear and precise visitor records.
• Preserve a tidy and structured front office zone.
• Guarantee adherence with hotel rules and standardized processes.
• Help with clerical duty which includes submitting, records entry, and getting ready documentation.

Qualifications

Applicants should have applicable credentials with a minimum of 5 years work expertise.