Corporate identity Business operations manager at Estuary Business Solutions (EBS) Limited in Ikoyi, Lagos

Position Overview

We are looking for an skilled Corporate identity Business operations manager with a minimum of 3 years of proven competence in the Quick Service Dining venue (QSR) industry. The preferred candidate will be in charge of making sure smooth day-to-day activities, preserving high guidelines of client support, coordinating employees, and pushing sales increase in a dynamic environment.

Client support:

• Oversee clients fulfillment, through right product dispatch, on-time dispatch, in right quantity, to right site, with attractive and cost saving dispatch
• Coordinate with other business development team member on client orders interfacing between customer & organisation
• Preserve an outstanding client support and specialist connection between the company, current and possibility clients.

Sales and Income:

• Possibly managing online orders and supplies through an e-commerce operational base.
• Execute plans to grow sales and income for the dining venue.
• Produce and execute the plan for grow sales, which includes cross-sell and Up-sell of all goods and solutions, in house and online to ongoing and possibility clients.

E-commerce Consolidation:

• Possibly oversee online orders, dispatch logistics, and associated processes through an e-commerce operational base.

Employees Management:

Educate, motivate, and oversee production worker, making sure they are in-depth knowledge and productive.

Stock and Expense management:

Track stock levels, oversee expenses, and possibly manage procurement of inventory.

Quality assurance:

Preserve high guidelines of food quality, hygiene, and entire dining venue visual communication.

Status updates:

• Basic accounting competencies and indept expertise in FIFO process
• Organize, produce consistent routine, on a weekly basis and every month documentation on sales, stock, profit and loss statement and other key effectiveness indicators.
• And other duty as allocated by the management

Credentials & Expertise

• Bsc ideally in Business Management Accounting, Promotion, or a relevant field.
• A minimum of 3 year of expertise in e-commerce, sales, processes, or a relevant field.
• Competence in using e-commerce channels, stock management operational structures, and digital promotion platforms.
• Expertise in food safety guidelines and health rules
• Expertise in producing and executing sales plans, A robust lead to attain revenue goals and business targets.
• Comprehension of order fulfillment methods, client support and issue resolution
• Expertise operating with third-party logistics (3PL) vendors to guarantee cost-efficient and productive dispatch.
• Creative mentality to produce new business creative thoughts and plans
• Competence in getting ready and sharing information sales documentation (routine, on a weekly basis, every month) for executive review.
• Capability to supply duty with minimal oversight, openness to learning and capability to demonstrate leadership.
• Effective guidance and team leadership abilities
• Clear articulation and people skills
• Task juggling skill and perform in high-stress situations in a dynamic setting
• Meticulousness to guarantee precision and quality in every facet of the business.