Chief of operations, Stock Chain and Device at Fairmoney Microfinance Bank in Lagos

Job Description

We are looking for a strategic, meticulous, and implementation-attentive Chief of operations to head and expand our business backbone.
As the primary owner of operations excellency in one of Nigeria’s fastest-growing fintechs, you will supervise sophisticated stock chain networks, oversee orientation frameworks, and implement targeted retention programs.
This position needs robust critical thinking, executive guidance expertise, and practical issue resolution with resources like Excel and SQL.
You will also oversee external vendor connections, which includes talks with international hardware suppliers in China, and work alongside cross-operationally to supply smooth client experiences at scale.

Head the comprehensive logistics and allocation plan for POS devices, making sure productive dispatch within SLAs, reverse logistics, and asset recovery.
Supervise stock organizing and regulate, making sure most effective inventory levels across various hubs and fulfillment associates.
Bargain and oversee procurement connections with international vendors, specially manufacturers and suppliers in China.
Oversee warehouse team, and enhance methods for fix tracking, replacements, and instantaneous stock visibility.
Track stock turnover, aging, and replenishment cycles.
Enhance the ongoing stock management system by operating with product/technology teams.
Scale an productive client orientation pipeline with combined adherence (KYC/AML) checks.
Oversee processes for KYC paperwork review, exception managing, and SLA compliance.
Work alongside product and adherence teams to streamline authorization logic and automatic control.
Head processes behind client lifecycle plans which includes merchant reactivation and effectiveness marketing.
Track asset utilization and proactively recognize underperforming regions or segments.
Formulate and ensure adherence to standard operating standardized processes (SOPs) to assist scalability and uniformity across markets.

Bsc in Engineering, Business Management, Economics, or associated fields
At least 5 years of expertise in Processes, Plan, Logistics, or similar domains
Improved Excel competence (dashboards, modeling, pivots, automatic control)
Practical understanding of SQL (data extraction, status updates, effectiveness evaluation)
Robust project coordination and analytical abilities
Expertise coordinating or managing large site teams
Clear articulation, stakeholder engagement, and cross-operational partnership
Capability to excel in dynamic, high-growth, and implementation-heavy environments
Expertise in building/optimizing stock management operational structures
Understanding with POS terminals, payments, or KYC flows
Prior work in startups or digital-first environments.