IT, SME, Sales & Allocation Officer at Airtel Nigeria in Lagos

Job Description

Recognize and lead projects for allocated operation, both Business and Client Affecting and income/cost affecting and Training Project Teams, using lean and six sigma resources.
Head the evaluation, design, execution, and ongoing development of sales and allocation application channels, which includes but not limited to CRM, order management, stock, channel management, and work collaboratively portals.
Work alongside cross-operationally with sales, allocation, IT, product, and business units to collect specifications, establish initiatives, and supply application upgrades.
Advise on digital transformation and automatic control programs targeting the sales and allocation domains, which includes go-to-market plans, digital channels, and process optimization.
Head or assist vendor selection methods, deal discussions, and RFP development for new resources or operational base upgrades.
Formulate and preserve system manuals, initiative designs, and expertise move materials.

Match with compliance-related teams for all key QoS KPI’s for Tech Processes (Networks & IT), making sure adherence levels are tracked and measured.
Make sure that Network & Technology infrastructure and channels are equipped and prepared for the dispatch of KPI’s.
Ensure efficient process design with finalize RCA and action strategy for breaches and entry to the oversight body
Execute and Head Adherence, Audits and learning exchanging for Network & IT Rules and Methods
Making sure efficient execution of Compliance to Compliance-related QoS guidelines and qualifications,
Track, diagnose issues, and settle concerns inside the sales and allocation applications to guarantee system reliability, data precision, and user fulfillment.
Carry out system demos, final user development, and offer subject matter direction for processes and assist teams.

5 - 7 years of work expertise on BSS/OSS design and dispatch.
Expertise operating in multi-vendor handled service IT operating model.
Proven competence in sales and allocation application landscapes (CRM, order management, allocation management, stock, channel/work collaboratively management).
Practical experience arranging and optimizing top sales and allocation software methods.
Deep knowledge of sales methods, allocation channel models (direct/indirect, online, work collaboratively), and standardized best practices
Expertise in operational structures consolidation, API management, data migration, and data analysis.
Robust logical and issue resolution competencies.
Stakeholder engagement.
Project coordination.
Business Evaluation.
Software Architecture and Design.
Software Running test.