Customer engagement officer at OnePipe.io Services Limited in Lagos

Position Overview

The Customer engagement officer will assist user orientation, addresses site service issues, and performs user relation marketing. They oversee the expertise of onboarded users from setup to transaction and response collection, serving as a bridge between the market and internal teams.

User Relation Implementation:

Run streak marketing, SMS/email nudges, and in-app push triggers. Track routine activation patterns and check in with non-active participants.

Assist Management:

Manage assist tickets connected with account setup, orientation errors, or site rep concerns. Collaborate with clients to settle blockers in the site.

Findings Status updates

Record service issues and response from orientation users. Flag repeated concerns to GTM and Cross-functional teams

Essential skills:

• Client assistance and Escalation Managing
• CRM Navigation
• Records entry and Pattern Tracking
• User Orientation and Product Development
• Ticket Management