Front office Front desk officer at Miposh Groups in Yaba, Lagos

Position Overview

We’re growing and looking for a Front office Front desk officer who not only produce an exceptional initial perception in-clinic but also aids us preserve a robust, polished presence online.

Role summary

As the Front office Front desk officer, you are the face and voice of MiPosh, warmly welcoming customers, coordinating appointments, and assisting the team with smooth day-to-day activities. You’ll also help with social platforms content, Canva designs, and client relation online, assisting us grow our corporate identity digitally.

Duties

• Welcome and help all customers warmly and competently
• Oversee assignments, appointments, confirmations, and follow-ups
• Manage phone, email, and walk-in questions productively
• Preserve customer records and oversee planning software
• Process payments and oversee in-store product sales
• Ensure the reception zone and front office are tidy and professional in appearance
• Use Canva to produce marketing assets (flyers, stories, service menus, etc.)
• Assist social platforms planning, posting, and basic relation
• Work alongside the aesthetic team on promotion endeavors and campaigns
• Must reside around Yaba.

Expertise:

1 year of front desk officer or front office expertise preferred Expertise using Canva and social platforms for business or corporate identity use.

Necessary Competencies:

• Clear expression and client support competencies
• Structured, dependable, and capable to juggle duties
• Knowledgeable about reservation/planning software (development offered)
• Skilled in Canva for basic graphic design
• Cozy using social platforms channels (Instagram, Facebook, TikTok)
• Basic expertise in the beauty/aesthetic industry will be an added advantage
• Positive, collaborative, and specialist mindset.