Skilled Hotel Front office Staff at Hotel Capitol in Ojodu-Ikeja, Lagos

Position Overview

We are looking for a friendly, specialist, and well-structured Hotel Front desk officer to oversee front office processes and offer top-notch support to our guests. The preferred candidate will be the first point of reach out for guests and should possess clear expression and handling multiple responsibilities competencies.

Primary duties

• Welcome guests warmly and competently upon arrival and exit.
• Arrival processing and departure processing guests productively using the hotel’s reservation system.
• Manage booking arrangements through phone, email, and walk-ins.
• Offer precise information about hotel solutions, guest accommodation rates, local attractions, and commute directions.
• Oversee visitor requests and service issues with promptness and competence.
• Preserve the front office zone in a clean and structured manner.
• Accept and process payments (cash, credit/debit cards, POS).
• Keep records of visitor stays, invoicing information, and financial record.
• Organize with room maintenance services and other departments for smooth visitor service.
• Track visitor entry and preserve guard by checking recognition and data recording visitors as necessary.
• Execute managerial duty which includes submitting, records entry, and status updates.

Qualifications

• Interested applicants should have an Higher national diploma / Bachelor's degree certification
• 2 - 3 years demonstrated expertise as a front desk officer, front office agent, or in a client support position (ideally in hotel management).
• Competence in hotel management softwareis a plus.
• Clear articulation and people skills.
• Robust corporate and handling multiple responsibilities abilities.
• Specialist appearance and demeanor.
• Capability to remain calm and courteous under pressure.
• Applicants should reside within Ojodu, Akute, Ogba, Iyana Ipaja, Ketu.