Customer engagement officer at Swift Dry Cleaners Limited (3 Openings) in Nigeria
Organization:
- Swift Dry Cleaners Limited (3 Openings)
Job Location:
- Nigeria
Employment Type:
- Full time
Date Posted:
Job Description
Primary duties
- Participate to client questions and settle service issues in a specialist and efficient timeframe.
- Oversee client orders, making sure precise and prompt pickup and dispatch of garments.
- Manage phone calls, emails, and walk-in customers with top-notch support protocol.
- Preserve and modify the client DB, making sure precision of client information and preferences.
- Formulate and execute plans to grow the organization's clientele, which includes client referral programs and targeted promotion programs.
- Advance the organization’s solutions and goods to both current and possibility clients to grow corporate identity consciousness.
- Organize with the processes/factory to guarantee smooth service dispatch.
- Collect, record, and evaluate client response to enhance service offerings.
- Engage in public involvement and local promotion endeavors to draw in new clients inside the Lekki zone.
Credentials and Competencies
- At least OND/Higher national diploma/Bsc in Business Management, Promotion, or a relevant field.
- Demonstrated expertise in client support, ideally in a laundry or in-store environment.
- Robust promotion and verbal abilities, with the capability to advance solutions productively.
- Capability to formulate innovative plans to lead customer conversion and retention.
- Outstanding interpersonal and analytical abilities.
- Competence in Ms office tools.
- Must reside around Lekki or its environs.
Application Due Date
- Wednesday 20th Aug, 2025
Steps To Apply
Suitable applicants should send their Resume to: hr@pallyagro.ng using "Application for Customer engagement officer - Lekki or Olowora or Ogba" as the subject of the mail.