Service Dispatch Officer - Telecommunication at Sigma Consulting Group in Lekki, Lagos

About the Position

We are looking for a initiative-driven and meticulous Service Dispatch Officer to assist our site business development team and ensure smooth, productive processes. This position requires a applicant who can serve as the communication link between the sales department, customers, and other participants -making sure regular and premium quality service dispatch that strengthens customer satisfaction and organizational expansion.

Primary duties

• Organize the business development team by coordinating plans, preserving recordkeeping, and coordinating information exchange.
• Verify that every sales-associated materials and tools are adequately accessible and operational.
• Offer after-sales assist and address customer questions and service issues promptly and competently.
• Preserve precise records of financial and non-financial data and organize applicable documentation.
• Process client orders with precision and without delay.
• Inform customers of any modifications, setbacks, or challenges and proposal suitable initiatives.
• Oversee staff effectiveness, recognize process differences, and endorse enhancements.

Qualifications

• Bachelor's degree/BA in Business Management or a relevant field (accreditation in Sales or Promotion is a plus).
• Demonstrated expertise as a project admin or organizer in the Information Tech or Solutions sector.
• Robust technical profile with comprehension of software development or web technical solutions will be an added advantage.
• Competence in Ms office tools and CRM resources.
• Outstanding corporate and handling multiple responsibilities competencies with robust meticulousness.
• Reliable verbal and professional writing competencies in English.
• A team player with high levels of duty, issue resolution capabilities, and competence.