Front desk officer at Residency Hotel in Ologolo Bus Stop, Lagos

Role summary

• We are looking for a friendly and specialist Front desk officer to join our team.
• As a Front desk officer, you will be the first point of reach out for guests and visitors, offering outstanding client support and managerial assist.
• The preferred candidate should possess clear expression competencies, a positive mindset, and the task juggling skill productively.

Duties

• Welcome and receive visitors in a courteous and friendly manner.
• Show accessible guest accommodations and suggest guest accommodations where necessary.
• Response phone calls, arrival processing and departure processing guests at the suitable time.
• Manage questions and offer details to guests and visitors.
• Ensure guests' service issues are managed competently
• Ensure guests are satisfied and their needs are fulfilled
• Oversee the reception zone, which includes preserving cleanliness and company.
• Help with managerial duty which includes submitting, records entry, and record project setup.
• Ensure guard standardized processes are followed for guests’ entry.
• Offer general managerial assist to employees as needed.

Qualifications

• Secondary school certificate or equivalent.
• Demonstrated expertise as a Front desk officer or in a similar position.
• Clear articulation and people skills.
• Client support-oriented mindset.
• Competence in Ms office tools.
• Task juggling skill and assign priorities to tasks.
• Specialist appearance and demeanor.
• Meticulousness and precision.

Necessary Competencies:

• Outstanding client support competencies
• Information exchange and interpersonal abilities
• Corporate and handling multiple responsibilities capabilities
• Competence and courteousness
• Meticulousness
• Flexibility and adaptive schedule
• Analytical abilities
• Computer competence
• Schedule control and prioritization
• Positive mindset and collaboration.

Accommodation

 Yes.