Workplace engagement Officer at the Economic Community of West African States (ECOWAS) in Abuja (FCT)

Position Overview

• Under the oversight of the Chief Officer, Employees Welfare & Employee Solutions, the incumbent will be in charge of conceptualizing and coordinating the workplace engagement programme and support programs.
• The candidate will offer tactical guidance for executive review on preventing and addressing employee concerns to promote a positive and engaged work environment.
• Additionally, the incumbent will supervise various components of employee and work relations, making sure adherence, fairness, and equity in accordance with the ECOWAS Employees Rule.

Position duties

• Oversee connections with Employees Delegates & making sure that the company’s treatment of employees aligns with its core values and targets.
• Oversee service issues, supervise grievance standardized processes, and organize counseling solutions in conjunction possessing applicable participants.
• Carry out thorough inquiries and promptly settle sophisticated or critical industrial relations matters with effectiveness and performance.
• Routinely collect and evaluate staff input at all levels to enhance people’s programs and rules pushing more positive results.
• Offer employees members with complete education on workplace engagement concerns and produce consciousness and compliance to the employees rule and the Code of Ethics.
• Help the manager in conceptualizing the workplace engagement rules and standardized processes on Employee concerns, Service issues, and Disciplinary matters.
• Formulate and periodically evaluate standard procedures dealing with employees managerial matters.
• Manage and analyze work agreements, supervise grievance standardized processes, and offer work relations assist during talks.
• Serve as a communication link between department managers and employees members to promote clear communication and partnership.
• Advise and counsel employees members, managers, and supervisors on staff procedures, employees rules, rules, and job legal provisions.
• Ensure employees adherence with rules and professional conduct.
• Supervise the execution of equal job avenue rules.
• Preserve a complete DB to track and track all workplace engagement cases.
• Collect and evaluate workplace engagement data, which includes investigative documentation, and disciplinary records and produce documentation as needed.
• Carry out Inquiries and compile reports for all workplace engagement cases for the Board.
• Coordinate grievance, disciplinary, or other workplace engagement meeting as necessary.
• Execute any other duty that may be allocated by the manager.

Age Limit:

Be below 50 years old. This offering does not submit application to internal applicants.

ECOWAS Essential skills:

• Capability to persuade/shape others to evaluate a certain point of view, adopt a new idea or execute new methods and procedures.
• Capability to head a team of trainees/support personnel and instill a spirit of collaboration to participate employees and accomplish a well-defined set of initiatives.
• Capability to respect chain of command in an suitable manner.
• Capability to settle hurdles that occur with minimal direction and/or to endorse and clarify initiatives or alternatives for authorization.
• Capability to utilize the Code of Ethics to oversee self, others, information, and assets.
• Capability to train others and produce response loops with supervisors, teammates, and subordinates to build robust operating connections and boost results.
• Support to preserving corporate unit’s targets and guidelines.
• People skills with capability to keep a customer informed of advancement or setbacks in projects of significance to timeline, quality, and quantity.
• Capability to proactively interact with customers and build robust trusting connections based on reciprocal regard and consistent discussions.
• Capability to establish and sustain specialist credibility with customers/participants in a manner that anticipates their need, mitigates concerns and that carefully balances specialist obligations with the need to be sensitive and responsive to their needs.
• Capability to counsel, advise, advise, and mentor others on matters pertaining to allocated customer support duties and established customer support guidelines.
• Show respect for cultural differences, fairness, and capability to associate well with people from diverse profile, nationality, gender, ethnicity, race and religion.
• Comprehension of multifaceted cultural views especially within West Africa, with sensitivity to group differences; capability to difficulty prejudice and to practice tolerance and empathy.
• Capability to listen actively, evaluate people’s matters and submit application judgement, tact, and diplomacy.
• Capability to operate in a multifaceted and welcoming interactive environment that perks from multifaceted advantages.
• Capability and duty for combining gender perspectives and making sure the equal involvement of women and men in all zones of work.
• Capability to motivate, empower, and support for people in an impartial and transparent manner.
• Expertise in ECOWAS institutions, sectors, program and rules.
• Expertise in ECOWAS internal business qualifications of programs, projects, solutions, and operational structures necessary to attain work tasks and meet targets.
• Expertise in regulations and standardized processes of ECOWAS connected allocated duties and capability to clarify these transparently to others.
• Expertise in the ECOWAS culture, systems and effectiveness concerns and key focuses affecting allocated duties.
• Expertise in member states development practices, indicators, hurdles, and avenues as it concerns project/programme allocated to own role.
• Capability to study data/information from a range of suppliers, recognize anomalies, practices and concerns, report results, and make strategic guidance.
• Capability to break down challenges or methods into key parts to recognize and solve differences in service, QA, adherence, and effectiveness targets.
• Expertise in and capability to submit application methods to produce innovative creative thoughts and new approaches to meeting targets.
• Capability to use evidence and analysis to guide rules and programs and recognize applicable and suitable suppliers of information, which includes participants, regional institutions and/or internal panels.
• Show business computer competence using suitable resources.
• Capability to make sound use of graphics and tables to productively show quantitative data to compose semi-sophisticated technical documentation/proposals and refine/check design frameworks, letters, etc.
• Capability to share data transparently and succinctly in a succinct and structured manner through both drafting and verbal means.
• Exhibit people skills, make demonstrations, express opinions, and debate creative thoughts with others in a productive manner.
• Competence in information information exchange technical solutions (ICT).
• Fluency in spoken communication and documented expressions in one of the ECOWAS formal languages of the Group (English, French & Portuguese). Expertise in an additional one is a plus.
• Capability to formulate, execute an individual action strategy for delivering specific work targets.
• Recognize, arrange, and track duty throughout to coordinate implementation.
• Capability to support and/or head on projects as per accepted project coordination guidelines and methods, to co-ordinate payments by others to set and deliver on time.
• Capability to arrange work, set key focuses, and work within timelines, offering attention to description, participants, indicators, and risks.
• Capability to recognize, collect and evaluate indicators to track results and to take initiative-driven remedial action as necessary.

Note

• Select applicants may be necessary to undergo a documented test and subsequently an interview session.
• Successful applicants shall be subjected to further screening / profile checks.
• Job proposals are contingent upon acceptable due diligence.