Restaurant operations manager at Domeo Resources International (DRI) in Lagos

Main Operation

The Restaurant operations manager is accountable for managing the day-to-day activities and service dispatch of the hotel’s fine-dining dining venue, making sure world-class visitor experiences, operations excellency, and income increase. The preferred candidate must possess deep expertise in premium experience hospitality dining, exceptional executive guidance and customer service experience competencies, and the capability to uphold the corporate identity guidelines of a 5-star establishment.

Team lead and Oversight:

Head, educate, and motivate a top-performing service team which includes organizers, servers, and stewards. Produce and oversee employees plans, effectiveness assessments, and ongoing service capacity-building plans.

Qualifications

• Bsc or Higher national diploma in hotel management Management, Business Management, or a relevant field.
• Qualifications in Food Safety, Hospitality Service improvement, or Food and beverage Processes are a desirable asset.
• At least 5–7 years’ progressive expertise in dining venue or Food and beverage processes, with a minimum of 2 years in a executive position within a 4 or 5-star hotel.
• Established history in premium experience service environments, international cuisine processes, and fine-dining management.

Competencies:

• Executive guidance and Team lead
• Effective guidance and team-building competencies todrivehigh service guidelines and employees morale.
• Capability to mentor, assign, and demonstrate leadership in a dynamic environment.
• Visitor-Centric Mentality
• Exceptional information exchange, emotional intelligence, and people skills.
• In-depth dedication to supplying unforgettable visitor experiences.
• Business and Financial Strategic insight
• Proficient in dining venue financial planning, expense management, stock management, and income evaluation.
• Competence in POS operational structures, booking arrangement software, and Office productivity software resources.
• Crisis Management and Issue resolution
• Capability to make quick, informed decisions during peak service hours or service disruptions.
• Robust dispute settlement and visitor grievance managing competencies.
• Meticulousness and Visual communication
• Outstanding sense of cleanliness, layout, service flow, and aesthetic synchronization.
• Upholds corporate identity image and service protocol.