Front desk Manager at Value Edge Management Services in Ikoyi, Lagos

Role summary

• A Front desk Manager manages the day-to-day activities of the front office, making sure exceptional visitor experiences.
• Duties comprise of coordinating employees, managing visitor questions and service issues, and managing with other departments.
• The position requires effective guidance, information exchange, and analytical abilities.
• The Front desk Manager ensures productive arrival processing and departure processing methods, supervises booking arrangements, and sustains a welcoming environment for all guests.

Duties

• A Front desk Manager is a guest service specialist accountable for managing the front office processes of a hotel or similar establishment.
• They make sure that guests accept a warm greet and exceptional service throughout their stay.
• This position includes coordinating front office employees, managing with other departments, managing booking arrangements, and dealing with any visitor matters or service issues.
• Front desk Managers play a key role in preserving the establishment's reputation by making sure smooth and productive arrival processing and departure processing methods, preserving precise records, and offering a high level of client support.
• Their objective is to improve visitor fulfillment and make sure that the front desk runs smoothly and productively
• A Front desk Manager manages all initiatives at the front office of a hotel or similar establishment.
• Their obligations comprise of coordinating and development front office employees, managing visitor check-ins and check-outs, and making sure that all visitor questions and service issues are handled promptly and productively.
• They organize with other departments, which includes room maintenance services and servicing & maintenance, to guarantee a smooth visitor expertise.
• Front desk Managers also oversee booking arrangements, preserve precise records of visitor information, and make sure that the front office is always employed accordingly.
• Their objective is to offer exceptional client support, making sure that guests possess a pleasant and memorable stay.
• Supervise routine front office processes.
• Oversee and educate front office employees.
• Manage visitor check-ins and check-outs.
• Handle visitor questions and service issues.
• Organize with room maintenance services and servicing & maintenance departments.
• Oversee booking arrangements and guest accommodation tasks.
• Ensure precise document-keeping and invoicing.
• Track front office inventory and stock.
• Preserve a welcoming and specialist front office environment.
• Guarantee adherence with hotel rules and standardized processes.

Qualifications

Interested applicants should have applicable credentials.