Hotel Front desk Manager at Bolton White Group in Abuja (FCT)

Position Overview

A Hotel Front desk Manager is in charge of directing all front office processes and making sure a smooth visitor expertise from arrival processing to departure processing. The position includes coordinating reception employees, managing customer service experience, managing with other departments, and preserving high service guidelines to improve visitor fulfillment.

Primary duties

• Supervise front office processes, which includes booking arrangements, arrival processing/departure processing, and visitor solutions.
• Oversee, educate, and timetable front desk employees to guarantee productive and specialist service.
• Settle visitor service issues and ensure prompt responses to questions and concerns.
• Track guest accommodation accessibility, occupancy rates, and income targets in synchronization with the booking arrangements and business development team.
• Ensure precise invoicing, cashiering, and financial standardized processes at the front office.
• Organize with room maintenance services, servicing & maintenance, and other departments to guarantee smooth processes.
• Organize and evaluate front desk documentation and key indicators.

Competencies & Credentials

• Academic qualification or certification in hotel management Management or relevant field.
• Demonstrated expertise in front desk or visitor solutions, ideally in a leadership position.
• Clear articulation, interpersonal, and management abilities.
• Competence in hotel management software (e.g., OPERA, IDS).
• Robust issue resolution abilities and a visitor-attentive mentality.